• Vision
• Office Hours
• Services At-A-Glance
• Services Standard
• Contact + Service Ext Lines
• Swift Multi-Access for Application
• Upgrade Services to the Needy
• Commitments
• Welcome Your Feedback

Vision

We offer “kind and ready” services on “Integrity, Convenience, Efficiency, Enthusiasm, Respect, and Innovation” service ideals.
At YMT HRO, being “Human Concerned” we provide proper services to resident’s view, also “Resident Centered” we serve in a resident-satisfaction manner pursuing “Make resident feel respected and well attended” as a permanent goal.
This WHITE PAPER – Resident’s Guide to Records Services gives you, all residents, a clear picture of what services we offer, and also serves as a concrete report on how we promote our service quality level. We wish you know better what we do and finish steps for documents more quickly with less effort.

Office Hours

 Monday to Friday: 08:00 – 17:00
 Early Flexible Hours: 07:40 – 08:00
 Noon Flexible Hours: 12:00 – 13:00
 Pre-booked Extra Hour for Collecting online Citizen Digital Certificate: 17:00 – 18:00

Services Menu

• Registration of Personal Status
1. Birth Registration
2. Acknowledgement Registration
3. Adoption Registration
4. End of Adoption Registration
5. Marriage Registration
6. Divorce Registration
7. Guardianship Registration
8. Supplementary Registration
9. Registration of the executing or exercising of the right and obligation for the under-age children
10. Death and Death Announcement Registrations
• Registrations of Household Initiation
• Registrations of Movement
1. Move-in Registration
2. Move-out Registration(Processed by the system)
3. Address Alteration Registration
• Separation (Union) Household Registration
• Birth Place Registration
• Seal Registration
1. Seal Registration
2. Seal Certification
3. Seal Alteration
4. Seal Deletion
• Address Plate Assignment and Installation
1. Address Plate Assignment and Installation
2. Address Plate Adjustment or Reassignment
3. Address Plate Issuing, re-issuing, replacement
4. Issuing Certificate of Address Plate
5. Issuing Documents
1. National Identification Card
2. Household Registration Book
3. Marriage Certificate (C/E version), Divorce Certificate
6. Household Data Retrieval and Issuing Household Certificate
1. Current Household Data Retrieval and Issuing Household Certificate transcript
2. Canceled Household Data Retrieval and Issuing Household Certificate transcript
3. Post-1945 Initial Household Data Retrieval and Issuing Household Certificate transcript
4. Pre-1945 Household Data Retrieval and Issuing Household Certificate transcript
5. Issuing Household Statistic Data
6. 6.Issuing English version of Household Certificate transcript
7. Alteration, Correction, Revocation and Deletion of Registration
8. Indigent People Status Identification and Race Registration
9. Acquisition, Renouncement, Restoration and Revocation of Nationality
10. Disposition for National ID Number Overlap or Miss-assignment
11. Preparing Electoral Registers and Statistics
12. Population Statistics
13. Noting Special Resident (Missing, Imprisoned, Interdicted, Unreported Moving-out)
14. Issuing Citizen Digital Certificate (Online ID)
15. Registration of Reporting Missing National ID and Revocation of Report
16. Administering Foreign Spouse Naturalization Test
17. Administering Foreign Spouse Life Skill Trainings

(Free Shuttle for residents)

(Roomy, lightened cozy office)

(Online application for Citizen Digital Certificate)

(Collect time extended to 18:00 Offering Seal Cap for free)

(Administering Test on New Immigrant Basic Language Skills and Basic Awareness of National’s Right and Obligations)

(Offering Foreign Spouse Life Skill Trainings for Better Adaptation)

Services Standard

• Lead Time for Applications (Verification time excluded)
1. General household registrations and cases accepted at the counters: Service Immediately Upon Request (about 30 minutes)
2. Application for National ID: 20 minutes
3. Issuing Citizen Digital Certificate: 15 minutes
4. Application for Change of Name: 30 minutes
5. Application by mail for Household Registration, Household Certificate transcript, Household Certificate: 1 day
6. Application for Household Certificate transcript in English: 2 days
7. Application for Nationality acquisition, renouncement, restoration and revocation: 3 days ready for transferring
8. Application for Address Plate assignment and installation: 3 days
9. Online Application: 30 minutes
• Case-Specific Service Counters and Directions
1. General Service Counters on 4th Floor: Take your service ticket and wait for the call to the counter Service Categories (Receiving at General Service Counter):
1. Household registration, Household Certificate, National ID, Seal Certificate, Household Certification transcript – English version (maximum 10 copies), Address Number Certificate
2. Specific Service Counters (Receiving by Exclusive Clerk)
1. Handicapped & Senior above 80 – at Counter 1
2. Online Application, Pre-booked Application – at Count 2
3. Application for Address Plate – at Counter 10
4. Application for Nationality Case – at Counter 12
5. Same-day Makeup Application to 1-time Notice: at Previous counter
6. Application for Data from the File Databank – at Receiving Counter on 3rd Floor


(Offering a single Counter for receiving applications for all service categories One point input for whole course services)

(Offering Comfy Bell for convenience of the handicapped resident)

(Clear Signs and Process Flow marking for various applications)

3. Household Registration Fees

Contacts and Service Ext Lines

• Office Location: 3rd Floor, No. 409 HsiaoChien Road, Yangmei Township, Taoyuan County, Taiwan (R.O.C)32652
• Service Phones:(03)478-2324．478-9591 ext 9 operator,
• Fax:(03)475-4240．475-9350
• Website:http//www.ychbo.gov.tw
• E-mail:young@ychbo.gov.tw
• Online Service:MSN Account :
1. yangmei_1@hotmail.com
2. SKYPE Account : yangmei_1
3. Real-time Device Account: yangmei_a1
• Free Service Line for Complaint and Comment: 0800-200683


(Offer online query via MSN, SKYPE, IVR system)

• Telephone Extension Menu

Swift Multi-Accesses for Application

• Telephone query on Instructions to application for household affairs
• On-telephone application for Household Certificate transcript, Household Certificate (booking collecting time), reporting National Identification Card missing and Revocation of Report
• Accepting online applications allowing completing procedures at collecting time
• Online query for instructions to household registration application, and application form download
• Online reservation for arrival for application, no waiting for ticket and no queue line
• Exchanging idea and Q&A on MSN, SKYPE, Real time communication system
• Online application for Citizen Digital Certificate, electronic Household Certificate transcript, National ID missing report and revocation of missing report;
• Application by mail for Registration of Household Entries, Household Certificate transcript, Household Certificate
• Application by proxy for Household Registration (Parentage, Terminating Adoption, Marriage or Divorce on Consent – convincing causes required approval by HA)
• At-home (hospital) application services available for elders and the handicapped
• At-site (such as factory, school, office) application services available for group Citizen Digital Certificate, move-in registration


(At-home (hospital) application services available for elders and the handicapped)

(At-site (such as factory, school, office) application services available for group Citizen Digital Certificate, move-in registration)

(Online application for Household Certificate transcript (Chinese / English version), Household Register, Address Plate Certificate, Citizen Digital Certificate)

　

Upgrade Services to the Needy

• Free shuttle bus:To visit the town hall, take our free shuttle buses on loop line.Loop (round trip): YM Rail Station – Tacheng Road – Chungshan Road – Hsiaochien Road – Town Hall.
• Non-Office Hour Plus-Access for Filing Application:Morning Access: 07:40 and on. Noon Access: 12:00-13:00An applicant having filed an application for any Citizen Digital Certificate on-line may book reservation for collecting the document before 18:00 (Evening Access) on a weekday.
• An Optimal Day-Time Schedule published per month:This enables you, the residents, to consult beforehand for avoid rush hours and also find where the shortest lead time falls.
• A Well Established Website of Our Own (http://www.ychbo.gov.tw): This website provides functions: such as online search for “Instructions for Filing Household Registration”, application form download and online application.Note: This website is certified as a “The Third Priority Barrier Free Website”
• A Well Established Phone IVR (Interactive Voice Response) System Phone: (03) 478-2324, open for inquiry 24 hours a day.
• Multi-Channel Service PathwaysFor more convenience and better access of the residents, the diverse multiple paths toward services are: MSN: yangmei_1@hotmail.com, SKYPE: yangmei_1, IVR: yangmei_a1
• Amenities: Offering Service Bell, Wheelchair, Comfy Counter wanting no call ticket, offering exclusive clerks to help the senior, handicapped and the minority.


(Instant Photo Booth)

(Comfy Counter for the senior and the handicapped)

(Free Internet Access on 4th Floor Service Area)

• At-Home Service: Available for applicant as elder over 80yrs, very ill patient, or handicapped.
• Considerate services:Glasses, magnifier, umbrella, rainwear, copier, telephone, fax as complementary service.
• Website online Reservation:Available for household cases, free from waiting on queue, instant service.
• Website online Application Services:Available for Household Certificate transcript in Chinese/English, Household Certificate, Address Plate Certificate, Citizen Digital Certificate, etc, required procedures on arrival.
• Drive-through Services:For collecting the documents without getting off your car upon arrival to phone call against your Online Application
• Instant Photo Booth: For National ID applicant needing photo at site.
• Free Internet Access:Available on 4th Floor Service Area, for your convenience through multi-services.
• Offering active service at-campus for junior high school students at 14 or older to have their National ID issued.
• Offering at-site (school campus, factory, office) service for issuing National Person Certificate for a group with at least 10 members.


(We actively coordinate with Chungli City Employment Service Station For them to send officials to our office to provide job vacancy and candidate registration and job placement services)

(We actively coordinate with Bureau of Employment and Vocational Training, Council of Labor Affairs to devise us with "job-e-Link" for feeding ressidents seeking for job with the latest job opportunities.)

• Free hot line 0800200683 for complaint, comment, appeal, well attended by exclusive staff.
• Blood pressure and pulse measuring service at our office.
• Scheduled Chungli Job Placement Service Agency staff (available at 8:30 – 11:30 AM Every Tuesday) to offer you job opportunity and job application registration and Trade Training Q&A.
• Job-e-Link:Supported by Labor Council, we offer touch pad job search system “Job-e-Link”Job applicants can enjoy the interactive quick and easy job search, and can print out the job opportunity online and connecting to the employers directly for interview arrangement. Come and find your job here.
• “Husehold service, taxation, land service, vehicle licensing service” four-in-one service net is ready here: When filing your registration of relocation and name change, you can fill out the form here, we will do the rest for you.
• Upon any address adjustment or update, we actively coordinate with the local land authority for them to send officials to join ours for completing the Deed of Construction reissuing procedures, excluding the resident’s inconvenience caused by visiting the land authority for the same.
• We actively assist Yangmei Township Office with submitting them the household information required for review on low-income household qualification and the like, freeing the residents from visiting us and Township Office for ordering and delivering and delivering the same in person.


(Upon any address adjustment or update, we actively coordinate with the local land authority for them to send officials to join ours for completing the Deed of Construction reissuing procedures.)

(We actively send officials to the local junior high schools for issuing IDs to the students aged above 14 years as first timers.)

　

Commitments:

We are committed to ensure that every one of our staff members is well qualified and steadily trained with job specific training and work ethic training and warm-up, so, each of them can serve you to your needs in a competent way with good manners.

Should you find our office or anyone of our staff fails to perform, as examples shown below, please voice it to our officers. We assure you of a prompt response and reply to your satisfaction.

• Any service practice or equipment or environment leading to your inconvenience;
• Failing to complete your application case within the lead time without a good reason;
• Failing to serve in a good manner and the failure can be verified;
• Any behavior violating the governmental servant service guideline.

Here is the Quality Policy Statement of ideals to our commitments: ““Integrity, Convenience, Efficiency, Enthusiasm, Respect, and Innovation” With these ideals in mind, we keep striving for the best in offering the well rounded services to all residents in our town.

(Our Service Quality Commitments)

(Our High Performance Team)

Welcome Your Feedback

Your feedback, such as a comment, opinion, suggestion, helps improve service performance and is always encouraged and valued. No matter it is about a specific item in need of improvement or our service quality level not to your satisfaction, it is valued. You can always voice it orally or in writing through various paths: oral or written report, the public opinion questionnaire, free phone complaint, e-mail, our web forum, MSN, SKYPE, and Real Time Contact, etc. You can expect immediate replies from us as we take your voice as an opportunity for more exchange and improvements.

For sure, you can visit us directly and we feel honored to serve you.

(“HA Model of 2008” by MOI)

(2008 Excellent Agency of HA & Resident Service” by Taoyuan County)